Got Questions?We've got every bit covered
When it comes to your darling, no questions are silly questions. Here’re all of your doubts addressed, in one big list.
Food & Ingredients
HOW IS DAWGIEBOWL MADE?
From real ingredients and with real love. Every care is taken to ensure that your furry baby eats as real and healthy as possible. We use only fresh, real and hooman-grade ingredients from trusted (and pet-loving) vendors. Our recipes are specially formulated to abide by AAFCO and FEDIAF nutrition standards. The ingredients are slow cooked to preserve their nutritional values and pawpacked in tamper free pouches to deliver untainted goodness to your baby.
HOW IS DAWGIEBOWL DIFFERENT FROM OTHER PET FOODS AVAILABLE IN THE MARKET?
Unlike most packaged pet food brands, DawgieBowl is made from 100% natural, hooman-grade ingredients. We don’t use by-products, gluten, corn or soy based fillers, preservatives, taste enhancers (like Monosodium Glutamate – MSG, etc.) or anything else that’s synthetic or processed in our food. It’s food for dogs and cats, but we never treat it as pet food.
WHERE ARE THE INGREDIENTS SOURCED FROM?
We source our meats and other ingredients from vendors we know by name. The meat is always cut and cleaned in the supervision of our chefs to ensure freshness and hygiene. All ingredients are periodically checked for adulteration and to ensure freshness and nutritional quality. We know what loyalty means and that’s how we make sure your dawgie eats like every baby should – Healthy.
HOW DO I KNOW THE FOOD IS SAFE?
Our food is made fresh in a hooman-grade kitchen in Delhi. We abide by all food standards laid out by FSSAI and go follow the same hygiene and safety protocols that companies follow while making hooman-food. From our sourcing, to cooking, to packaging, to delivery – all processes are handled by our internal staff (no outsourcing) to maintain service quality and efficiency. Every batch of DawgieBowl is carefully tested for quality before it’s packed and delivered to your doorstep.
WHAT ARE THE HEALTH BENEFITS OF FEEDING DAWGIEBOWL TO MY DOG (OR CAT)?
You know that awesome feeling of eating fresh and natural, don’t you? A balanced and complete diet made with 100% natural, real ingredients will make your dawgie, a healthier and happier dawgie. You’ll know when you see it, but for indications, expect a more active, playful pet with a smoother, shinier coat, better oral health and digestion. Regularly feeding DawgieBowl to your dog or cat will promote healthy organ function, increase trainability, reduce long-term veterinary expenses and increase longevity of your darling angel.
DO I HAVE TO PREPARE ANYTHING?
Nope! We know how hard it is to even find time to cook for yourself, so we’ve done all the work for you — all you have to do to unpack, pour a little warm water to defrost the food, and feel proud as a parent as you watch your furry baby devour his meal. We believe that eating healthy shouldn’t be difficult, that’s why we built our simple serving process – from our hearts to his bowl, in 3 easy steps.
HOW DO YOU CUSTOMIZE THE RECIPE TO SUIT MY PET?
Our unique algorithm, created by our team of nutritionists with help from international vets and research information available in open domain, formulates a precise feeding plan and portion size based on your pet’s profile (his age, weight, activity and exercise levels, etc). Since this algorithm works on Big Data and AI principles, it gets better and more accurate as you continue feeding DawgieBowl to your darling. It’s just the right amount of food to keep your baby in perfect shape – literally!
SHOULD I CONSULT MY VET BEFORE FEEDING DAWGIEBOWL TO MY DOG?
Our team of pet nutritionists have worked superhard to ensure that our recipes are complete and balanced, so you shouldn’t have to consult your vet if your dog or cat is healthy and behaving normally. With DawgieBowl, you can be rest assured that your baby is in good hands, and is getting all the nutrients to thrive. However, if your pet has allergies or a medical history, or has had trouble with what they’ve eaten in the past, always play it safe and talk to your vet first.
WHAT IF MY DOG HAS A SENSITIVE STOMACH?
Upset stomach is possibly the most painful and dangerous condition for both dawgies and hoomans. And it can be caused by a number of factors – allergies, body’s inability to digest certain food components (often a case with processed foods), parasitic infections, or even emotional trauma and stress. It’s important to understand what is causing your dog’s sensitive stomach, especially before trying out a new food.
However, if you transition over a period of time (Ask your DawgieBowl Account Manager for help with this!) it will give your dog’s stomach adequate time to adapt to the new diet. If your dog suffers with chronic digestive or other medical issues, please see our Prescription Diets or talk to our Lifestyle Consultant at [email protected] or 9452 666 222.
MY PET HAS ALLERGIES OR A MEDICAL CONDITION. IS IT STILL SAFE FOR HIM TO FEED DAWGIEBOWL?
If your dog or cat is allergic to Chicken, you can try our Funky Fish recipe. Or vice versa. If s/he’s allergic to one of the common ingredients of the two variants of our food, we’d encourage you to talk to our Lifestyle Consultant at [email protected] or 9452 666 222 before subscribing to DawgieBowl. You can also explore our Prescription Diets, if your pet has a medical condition that needs special dietary care.
MY DOG IS A VEGETARIAN. DO YOU HAVE A VEGETARIAN DAWGIEBOWL?
More often than not, it’s their parents that are vegetarian, not the dawgies. Dogs have evolved from their carnivorous ancestors (wolves) to now an omnivorous companion for mankind. As a result, they can digest a variety of diets, including nutrients from plant sources. However, such nutrients are still not the best for their body and often cause gastric issues. Meat based diets are the best for your dawgie. Read more information here. If you’re a vegetarian, DawgieBowl is the best way to make sure your dog gets the right food without you having to cook meat in your kitchen. So, go ahead and make that hard choice for the sake of your baby and we’ll take care of the rest!
Usage & Storage
HOW SHOULD I MAKE THE SWITCH TO DAWGIEBOWL?
Switching to a new diet could be a little uncomfortable for your dawgie sometimes. Often a change in diet may result in an upset stomach. At times the dogs could be too used to their current food (especially if they’ve always fed on packaged foods that are often loaded with artificial taste enhancers like MSG, etc) or just selective about eating. Switching to fresh food may be a bit of an exercise but it’s definitely in their best interest in the long run. Whatever may be the case, we highly recommend working with your DawgieBowl Account Manager to safely and easily migrate your furry baby to the new diet.
HOW TO STORE DAWGIEBOWL IN MY FRIDGE?
DawgieBowl meals should only be stored in the freezer. While the food can last fresh even in the chiller or fridge section for several days, we highly recommend freezing the meals to retain maximum nutritional goodness. For best results, defrost only when about to serve.
HOW LONG WILL THE FOOD STAY FRESH AFTER IT’S DELIVERED?
We use special food-safe packaging to ensure all the goodness of the food is intact till it reaches your baby’s bowl. When a new refill is delivered, we recommend keeping the meals in your freezer immediately. Once frozen, the food can last for up to a few weeks, but we recommend using it within the week. Our timely refills ensure that your baby eats real and healthy always.
HOW DO I SERVE IT TO MY DOG?
Serving DawgieBowl to your pet is really a 3-step process. Unpack a meal, pour some warm water over it and stir before feeding it to your dog. This defrosts the meal and makes it nice and moist for your baby to devour it. Be sure to clean that bowl daily, and keep clean drinking water in range and sight of your pet. Really, that’s what responsible good parenting feels like!
DO I HAVE TO PREPARE ANYTHING?
Nope! We know how hard it is to even find time to cook for yourself, so we’ve done all the work for you — all you have to do to unpack, pour a little warm water to defrost the food, and feel proud as a parent as you watch your furry baby devour his meal. We believe that eating healthy shouldn’t be difficult, that’s why built our simple serving process – from our hearts to his bowl, in 3 easy steps.
WHAT IF MY PET DOESN’T LIKE IT?
Unless your dog or cat is a picky eater, chances are it would never come to that. The best part of DawgieBowl is that you would not have to convince your baby to eat healthy. Everything that goes into our food is your dawgie’s favorite. However, if you’ve raised a spoilt brat, we encourage you to follow the fussy eaters’ sections in our Onboarding Guide or talk to our Lifestyle Consultant at [email protected] or 9452 666 222. If your dawgie doesn’t like one of our recipes, we’ll happily send you another one or refund you in full if his palette and our food still aren’t ready to shake hands.
WHAT IF I NEED TO CHANGE AMOUNT OF FOOD?
If you feel the serving size we’ve calculated doesn’t look sufficient for your dog, chances are that either you’ve misjudged his activity and exercise levels or his weight and/or other things on his profile have changed from the last time you checked. In either case, please contact us at [email protected] or 9452 666 222 and we’ll help you fix it.
WHAT KIND OF WALK/EXERCISE IS RECOMMENDED FOR MY DOG ON DAWGIEBOWL?
Every dawgie needs a certain level of exercise to stay healthy, especially as a puppy or elder dawgie. The amount of ‘ideal’ exercise, however, may differ by size, breed and age of the dog. To know exactly how much your dog needs to workout, please talk to your trainer, behaviorist or contact our Lifestyle Consultant at [email protected] or 9452 666 222. If your dog’s overall activity levels have changed recently, be sure to notify us so we can modify his serving size from the next refill.
WHAT IF MY DOG GETS SICK AFTER EATING THE FOOD?
With any food switch, there’s a chance that your dawgie’s stomach will get upset. And it’s absolutely normal. If you ate the same thing every day and then suddenly changed your diet, you’d probably have some gastric issues too! That’s why we recommend migrating your dog gradually to our food as prescribed in our Onboarding Guide. If your dog has unusually soft or runny poop for more than a few days, contact your vet as you would normally.
CAN I RECYCLE THE PACKAGING?
Of course! We are committed to making a happier world for our dogs and cats. All of our packaging is made out of recyclable material.
Ordering & Delivery
WHERE CAN I BUY DAWGIEBOWL?
Our website is the only place you can buy a DawgieBowl subscription for your pet. Signing up is super-quick and super-easy with our unique Plan Designer. Just start here, fill up your dawgie’s profile, choose a meal option and checkout. We take care of the rest! Pause, cancel or make any adjustments to your flexible subscription by contacting us anytime at [email protected] or 9452 666 222.
HOW MUCH DOES IT COST?
Pricing depends on the size of your dog or cat. We have plans starting from ₹999 a week for small dogs and from ₹799 a week for small cats. Our pricing is directly attached with the serving size that’s calculated based on your pet’s daily calorific needs. Real, high quality ingredients aren’t cheap, but we don’t deal with middlemen and distributors, and we buy our ingredients in bulk – so we are able to offer you great food at affordable prices. Learn more about pricing plans here.
I HAVE TWO OR MORE DAWGIES. HOW DO I SIGN THEM UP?
When it comes to dogs, more is always good. Whether you have two or ten, we can serve them all. If you need to sign up more than one dawgie, please repeat the process over for every dog here. Or contact us at [email protected] or 9452 666 222 and we’ll add your other dogs to your subscription.
DO YOU DELIVER IN MY AREA?
We currently deliver anywhere in Delhi, Gurgaon, Faridabad, Noida, Ghaziabad and Greater Noida. Other cities to be covered soon.
HOW AND WHEN IS THE FOOD DELIVERED?
Our refills are usually delivered once every week. Once you finish checkout, we will call you to discuss your delivery schedule and preference. We try and make the deliveries early morning so you don’t miss them even on a weekday.
WHAT IF I’M NOT HOME WHEN IT’S DELIVERED?
Depending of the time of the year, DawgieBowl will stay fresh in the box for a few hours after it arrives. But try to get the meals into your freezer as soon as you get home so they can chill!
WHEN AM I CHARGED?
We bill you monthly in the beginning of your subscription month. Your monthly billing date is usually the date you activated your first DawgieBowl subscription. If you wish to change your billing date, please contact us at [email protected] or 9452 666 222. If you have a card on file with us, you will be charged for the month upon invoice generation. If you wish to make any changes to your subscription, or cancel or pause your subscription, please notify us at least 5 days before your billing date.
WHAT IF I NEED TO MAKE CHANGES TO MY DELIVERY?
If you need to make any changes to your order, whether it’s switching a recipe or skipping or pausing a delivery, you can make those adjustments by contacting us at [email protected] or 9452 666 222 at least 3 days before the next expected delivery date. We can’t make changes to your current order past then because we have to keep our ingredients fresh and ready for your boo!
WHAT IF I’M OUT OF TOWN OR TRAVELING?
If your dawgie is traveling, his food should travel too! If you want to travel with DawgieBowl, put however many meals you need in an icebox or cooler with some ice packs and take it with you. If you wish to pause your delivery, contact us at [email protected] or 9452 666 222 at least 3 days before your next delivery.
HOW DO I CANCEL MY SUBSCRIPTION?
You can cancel any time by reaching out to us at [email protected] or 9452 666 222. We’d hate to see you go, but really, it’s that simple!
WHAT SHOULD I DO IF I’M HAVING BILLING ISSUES?
Contact us at [email protected] or 9452 666 222 and we’ll help you sort things out.
Tamanna, Vikas Puri
Mommy of Mia
Seema, Sheikh Sarai
Mommy of Cooper
Mommy of Snoopy
Abhishek, Shivalik Colony
Daddy of Archer & Alaya
Wagging tales and snout licks are guaranteed. If your dog doesn't lick the bowl clean, we'll refund your money. Pawmise!